FAQs

Most Tempest outdoor enclosures are tested to NEMA 3R, a North American standard for weatherproof electrical enclosures. Download the white paper to explain what this means and how it relates to the international IP system. Download pdf

Enclosures with DEC3.3 or DEC4 controllers (Oasis, Cyclone, Blizzard, Typhoon, Tacit, Zen, Tornado, Monsoon) may be monitored over Ethernet.   DEC3.3 controllers require an RS485 to Ethernet Bridge (51.ENB), and DEC4 controllers require an Ethernet board (51.EN) to transition from their native RS485 DMX/RDM protocol to Tempest’s proprietary TEMP protocol over Ethernet.   Download the developer guide for more information. Please address technical questions to hamish.dumbreck@jese.co.uk.   TEMP Application Guide.pdf

As a general rule, they can't be! When your projector or luminaire lamp is running, we blow large quantities of air through the enclosure, so it cannot be a sealed box, which these IP levels would require. Tempest enclosures are tested and approved to NEMA 3R, a weatherproof standard for electrical enclosures. For a full explanation, see Hot Topics above. There are two exceptions to this rule: Oasis enclosures are sealed systems and therefore IP66. Metro enclosures incorporate sealed counterflow heat exchanger technology, and are also IP66.

We have a lot of experience in supplying enclosures to customers with cold winter climates such as Canada and Scandinavia. The heaters fitted to Tempest enclosures will kick in to maintain a preset bottom threshold temperature (typically set between 0-10ᴼC), when the outside air temperature drops. Additional thermal insulation kits are available for all Tempest projector enclosures. Incidentally, these climates are typically very humid during the summer months, when the DEC will really come into its own and save you from condensation buildup.

For the lawyers among you, check out our standard terms and conditions download here. For the rest of us, we offer a 24-month warranty on parts and labor defects, which may be extended in 12-month increments at the time of purchase, for a modest fee. Maximum is two years free, plus three years paid extension. While we do have to have formal warranty terms like any business, it is absolutely our philosophy to help out our customers any way we can, and we will always err on your side in the event of gray areas in warranty questions. Happily, they don't happen very often.

YES! Just call us – we do a lot of custom and semi-custom work, and we are always happy to discuss your requirements.

Usually, no. Tempest enclosures work right out of the box using their default settings. You'll only need to read the control section of the manual if you plan on using DMX and RDM functions, if you're going to adjust temperature settings for unusually extreme outdoor conditions, or to fine-tune indoor hush boxes to minimize fan noise.

Yes – our partner rental companies will be glad to work with you on your rental requirements. For more information, See the Rental link on the product page.